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TOP 10
FAQS
Q • What is the average turnaround time for your banners?
Our standard turnaround time for custom orders is 4–6 weeks, which includes design, material sourcing, production, and shipping. Timelines may vary depending on the scope of the project and material availability.
Q • What if I needed it yesterday?
If you need your project completed urgently, we offer expedited service. Our standard rush fee is 25% of the quoted project cost, plus any expedited shipping costs.
Q • How much does a handcrafted Salty Detroit banner cost?
Pricing depends on four factors: complexity, size, quantity, and turnaround time. We believe it’s important for you to feel confident in your investment, so we’re always happy to discuss ballpark pricing upfront for any custom collaborations or projects.
Q • Tell me more about your design / production process...
We’ve developed an exclusive three-phase production process designed to deliver one thing: your complete satisfaction. Explore the OUR PROCESS section of our site to see how your banner comes to life – from intial concept to final stitch.
If you have additional questions, please feel free to email us anytime at info@saltydetroit.com – we appreciate your interest in our brand.
Q • Who is your preferred shipping vendor?
Based on our experience, UPS is our most reliable carrier. All custom orders ship UPS and include insurance and tracking.
Q • Do you have a physical studio space?
Yes. We are headquartered in an authentic 1950s machine shop in Warren, Michigan – home of the legendary General Motors Tech Center. We're currently in the design phase of a renovation to expand production and offer in-person client engagement. More to come!
Q • How do I clean my banner?
Life happens. We recommend gently rubbing any spots with a dry towel, which can help lift marks from the felt. For more stubborn areas, spot-clean by hand using mild soap and water. Please DO NOT (ever) machine wash or dry your banner.
Q • My banner is a bit "wavy" after shipping - how do I fix this?
We put as much care into packaging your banner as we do crafting it. Depending on size, your banner may ship rolled or gently folded. To release any tension from transit, lay it flat and gently tug each corner evenly. Hanging the banner is the best way to naturally relax wrinkles or waves, though lightly smoothing the felt by hand can help as well.
Q • What is your return policy?
Just like a home-cooked meal, everything we make is crafted from scratch. Because of this level of care and customization, we’re unable to accept returns, exchanges or refunds on custom orders. Thank you for understanding.
Q • Are you a Stockist?
Yes. For stockist inquiries please email lindsay@saltydetroit.com - thank you!
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